FAQs
Frequently Asked Questions
Do I need to buy the bracelet first?
Do I need to buy the bracelet first?
If your order includes 6 or more charms, you don’t need to buy a bracelet separately, as we’ll give you one for free to complete your design.
If you already have a compatible bracelet, you can buy just the charms. However, if you don’t have a bracelet yet, you’ll need to add one to your order to attach the charms.
How does the free bracelet work?
How does the free bracelet work?
For every 6 charms in your cart, we’ll give you a bracelet. Once you reach 6, a window will appear so you can choose the design, and it will be added to your cart automatically. With 12 charms, you’ll get 2 bracelets.
What gifts are included with my purchase?
What gifts are included with my purchase?
They unlock automatically as you fill your cart:
- 3 charms: surprise charm
- 6 charms: bracelet of your choice
- 7 charms: adjustment tool
- 9 charms: velvet pouch
- 12 charms: free shipping
How do I choose my bracelet size?
How do I choose my bracelet size?
They don't come in sizes! Our bracelets are fully adjustable and fit any wrist. You can add or remove links to get the perfect size.
Each added charm increases the bracelet's length. If your order has 6 or more charms, you'll receive a free bracelet.
Do I need a tool to add or remove charms?
Do I need a tool to add or remove charms?
It isn't required, but it is highly recommended. Adjusting the links without the tool can be tricky, especially for first-timers.
Using it will save you time when assembling it.
In any case, we’ll give it to you for free with orders of 7 charms or more!
How long will it take for my order to arrive?
How long will it take for my order to arrive?
We prepare your order within 1 to 2 business days. Once shipped, delivery takes 7 to 14 business days.
We’ll send your tracking number by email, and the courier may call or message you on WhatsApp to coordinate delivery.
How much does shipping cost?
How much does shipping cost?
It is free on orders of 12 charms or more. For smaller orders, the cost is calculated automatically at checkout.
Do you ship outside Mexico?
Do you ship outside Mexico?
Yes, we ship to almost everywhere in the world, except Paraguay and Ecuador. Delivery also takes 7 to 14 business days after shipment.
How do I track my order?
How do I track my order?
When we ship your order, you'll receive an email with your tracking number. You can also check it in Track order using your order number.
What payment methods do you accept?
What payment methods do you accept?
Credit or debit card, Apple Pay, Google Pay, PayPal and, in Mexico, bank transfer.
You pay exactly the price you see at checkout, with no taxes or extra charges.
What happens if my order arrives damaged, incomplete, or incorrect?
What happens if my order arrives damaged, incomplete, or incorrect?
Contact us within 30 days, and we’ll resend it or refund you using the same payment method.
Can the charms get wet?
Can the charms get wet?
They’re made of stainless steel and can withstand daily use, but we recommend avoiding prolonged exposure to water, especially for charms with dangles. If they get wet, dry them carefully.
Do you have a physical store?
Do you have a physical store?
No, we’re an online store, and we ship your order directly to your home.
How can I contact customer service?
How can I contact customer service?
Message us on WhatsApp from our Contact page, email us at contact@italiancharms.co, or reach out through our social media.
We're available Monday to Saturday from 10:00 to 20:00 and Sunday from 10:00 to 15:00 (Mexico City time).
